Smita Memorial Hospital and Research Centre
- Enquiry: +91 4862 350700
Patients' Rights:
- Respecting Values and Beliefs: Patients have the right to be treated with respect for their values, beliefs, cultural needs, and spiritual preferences.
- Dignity and Privacy: Patients have the right to personal dignity and privacy during examinations, procedures, and treatments.
- Protection from Neglect or Abuse: Patients are entitled to protection from neglect or abuse while under medical care.
- Confidentiality: Patients have the right to confidentiality concerning their medical information.
- Refusal of Treatment: Patients can refuse any treatment, and their decision should be respected.
- Seeking Additional Opinions: Patients have the right to seek additional opinions regarding their clinical care.
- Informed Consent: Patients must be provided with informed consent before the transfusion of blood, anesthesia, surgery, participation in research protocols, or any other invasive/high-risk procedures.
- Complaints: Patients have the right to complain about their care, and they should be informed about the process of voicing a complaint.
- Cost Information: Patients have the right to information about the expected cost of their treatment.
- Access to Clinical Records: Patients have the right to access their clinical records.
- Information on Healthcare: Patients are entitled to information about their treating doctor, care plan, progress, and healthcare needs.
- Decision-Making Involvement: Patients have the right to determine what information regarding their care is provided to themselves and their families.
- Education for Informed Decisions: Patients have the right to education that enables them to make informed decisions and be involved in the care planning and delivery process.
- Information in Understandable Language: Patients have the right to information and education in a language they can understand regarding their healthcare needs.
- Non-Discrimination: Patients should not be discriminated against in treatment based on clinical/health condition, religion, gender, age, sexual orientation, linguistic origin, or social/geographical origin.
- Quality Healthcare: Patients have the right to receive medical advice and treatment that fully meets the currently accepted standards of quality healthcare.
Patients' Responsibilities
- Provide Complete Information: Patients are responsible for providing complete and accurate information about their health, including present conditions, past illnesses, medications, and relevant matters.
- Compliance with Rules: Patients must abide by all hospital rules and regulations, including no-smoking policies and visitor policies.
- Courtesy and Respect: Patients should treat hospital staff, other patients, and visitors with courtesy and respect.
- Timeliness: Patients are responsible for being on time for appointments and canceling or rescheduling in advance when necessary.
- Medication Handling: Patients should not give prescribed medications to others and should provide accurate information for insurance claims.
- Communication: Patients must communicate with healthcare providers if their condition worsens or if they anticipate problems following prescribed treatments.
- Financial Responsibility: Patients are responsible for paying for services in a timely manner and working with hospital staff for payment arrangements.
- Priority Understanding: Patients should respect that some patients may have more urgent medical conditions and accept that their doctor may need to attend to them first.
- Adherence to Treatment Plans: Patients are responsible for following prescribed treatment plans and complying with instructions.
- Acceptance of Measures: Patients are expected to accept adaptations to the environment for a safe and secure stay in the hospital.
- Privacy and Confidentiality: Patients must accept measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
- Medication Approval: Patients should not take any medications without the knowledge of doctors and healthcare professionals.
- Understanding Rights: Patients are responsible for understanding the charter of rights and seeking clarifications if needed.
Video Consultation
Ensuring patients can access quality healthcare without the need to visit the hospital physically.
24/7 Medicines
A fully equipped 24/7 pharmacy service with home delivery, Available for general public .
Accurate Lab Tests
Sample collection from your doorstep with highly accurate and reliable results.
